在处理小红书上的舆情时，以下是一些建议的英文技巧：

Timely Response: It is crucial to respond promptly to any arising public sentiment on Xiaohongshu. Delays can often exacerbate the situation and lead to a larger crisis.

Veracity Check: Before reacting, ensure to verify the authenticity of the information. Spreading false or unverified information can damage trust and reputation.

Proactive Approach: Instead of avoiding or deflecting issues, it's advisable to take a proactive stance and address concerns head-on. This builds trust and demonstrates accountability.

Transparency: Maintain transparency throughout the process. Keep the public informed of the progress and outcomes, which helps build trust and prevents speculation.

Monitor and Alert: Utilize sentiment monitoring tools to identify and alert potential crises early on. This allows for swifter and more effective response measures.

Develop Strategies: Tailor response strategies based on the nature and severity of the sentiment. This could include issuing statements, addressing concerns, or taking corrective actions.

Positive Content Promotion: Use positive content to counterbalance negative sentiment. This could involve promoting positive user experiences or highlighting the brand's positive impacts.

Engage with Users: Actively engage with users, responding to their concerns and addressing their issues. This helps build a sense of community and enhances brand loyalty.

Official Appeals: If faced with false or defamatory content, consider pursuing official appeals or legal actions to protect the brand's reputation.

Continuous Learning: Analyze past sentiment crises to identify patterns and lessons learned. This informs future strategies and helps prevent similar crises from recurring.

Remember, every situation is unique, and it's important to tailor your response based on the specific context and needs. Consistency, authenticity, and a customer-centric approach are key to effective sentiment management on Xiaohongshu.